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Privacy Policy

This Privacy Policy is provided for informational purposes only and does not constitute a contractual guarantee of data security or privacy beyond what is required by applicable law. Nothing in this Privacy Policy shall be construed as a binding offer, representation, or contractual undertaking to provide any specific level of service, security, or privacy beyond what is mandated by applicable law.

Protection of Your Personal Information: Commitments and Limitations

We take reasonable and industry-standard measures to help protect the security and confidentiality of personal information collected through our Website.

To safeguard this data, we implement a range of protective measures, including:

  • Restricted physical access to servers

  • Secure transmission channels (SSL/HTTPS)

  • Electronic monitoring systems

  • Multi-level authentication

  • Password protection protocols

Despite our strong commitment to high standards of information security, it is important to understand that data transmission over the internet inherently involves certain risks. We take reasonable and technically justified measures to protect the information you provide. Any submission of personal data through our Website is done at your own discretion and risk, and by doing so, you acknowledge and accept that we cannot guarantee absolute security during the transmission process.

We are not responsible for any data leakage, loss, or unauthorized access resulting from circumstances beyond our control, including but not limited to:

  • User actions or inactions

  • Failures in third-party software or services

  • Force majeure events (e.g., natural disasters, power outages, civil unrest)

  • Deliberate cyberattacks or other unlawful activities by third parties

Additionally, while our Website runs on the BigCommerce platform - which provides a high standard of security - we cannot guarantee protection against unauthorized circumvention of privacy settings or other security configurations managed by BigCommerce or other service providers. Therefore, we do not represent or warrant absolute digital protection of your data.

GDPR Responsibility Disclaimer

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, please note that we act as a data controller only for the limited personal information we directly receive and access (such as inquiries you send to our email, orders information or contact form submissions).

All other personal data you provide via our website is processed and stored by third-party service providers, including but not limited to BigCommerce (e-commerce platform), payment processors, and analytics providers. These entities act as independent data controllers or data processors under the GDPR, depending on the specific processing activity.

We do not have direct technical control over the storage, retention, or security measures implemented by these providers. Any requests to exercise your GDPR rights - such as access, correction, deletion, restriction, or portability - will be relayed to and processed in coordination with the relevant service provider in accordance with applicable laws.

We cannot guarantee the timeliness or completeness of responses provided by these third parties.

We cannot guarantee that such requests will be fulfilled to your satisfaction, as final control lies with the respective third-party providers.

California Privacy Rights Disclaimer

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). As we do not store personal data on our own servers, any personal information you provide is processed and stored by third-party service providers, such as BigCommerce, payment processors, and analytics providers.

We do not sell or share personal information as defined by the CCPA/CPRA.
Any requests to access, delete, or opt out of the use of your personal information will be handled by us in coordination with our service providers to ensure compliance with applicable laws.

We cannot guarantee that such requests will be fulfilled to your satisfaction, as final control lies with the respective third-party providers.

For details on how BigCommerce processes personal data, please see their Privacy Policy: https://www.bigcommerce.com/privacy/

Categories of Information We Collect

We collect (i.e., receive and access) certain personal information but do not store it on our own servers through two primary methods:

  1. Directly from you - for example, when you place an order, create an account, or contact customer support.

  2. From public sources or third parties - when such third parties lawfully possess your data and are legally permitted to share it with us under applicable data protection regulations.

We collect only the Personal Information that is reasonably necessary and proportionate to the purposes outlined in this Privacy Policy.

Any information obtained from publicly available sources is used only for lawful purposes, and we do not verify or combine it with other data to identify individuals unless required by applicable law.

For additional details on information accessible to us via the BigCommerce platform, please see the "Cookies and Platform Data Collection Disclaimer" section of this Privacy Policy.

Cookies and Platform Data Collection Disclaimer

We are not responsible for any processing of personal data performed independently by BigCommerce outside of our direct configuration.

Our website is built and hosted on the BigCommerce platform. We do not have direct technical control over cookies or tracking technologies placed by BigCommerce or other third-party service providers. All such cookies are implemented and managed exclusively by these providers as part of their own platform functionality.

We use the Elfsight Cookie Consent banner purely as an informational tool to notify visitors about the potential use of cookies and to display buttons labeled “Allow Cookies” and “Decline.” This banner is for display purposes only and does not directly control whether cookies are placed or removed - those actions are handled solely by BigCommerce and other third-party service providers.

For visitors located in jurisdictions with applicable privacy regulations (such as the EEA or UK under GDPR), non-essential cookies will only be placed after you have actively provided consent via the Cookie Consent banner. You may change or withdraw your consent at any time through the cookie settings available on our website.

Please note that any consent changes made via our Cookie Consent banner only update the banner’s display settings. Actual placement, blocking, or removal of cookies is managed exclusively by BigCommerce and other third-party service providers, and may not take immediate effect depending on their systems.

As a result, declining cookies via the banner may not fully prevent their placement, depending on the technical configuration of the third-party provider and we do not guarantee that such action will block or remove all non-essential cookies.

Any customer information available to us - such as first name, last name, company name, email, phone, store credits, billing information, order details, and shipping address (if provided) - is only accessible through the secure BigCommerce administrative interface and is not stored on our own servers. We do not download, export, or independently store personal data outside of the BigCommerce system. This information is viewed solely for operational purposes such as fulfilling orders, responding to inquiries, and reviewing aggregated analytics displayed by the platform.

For more details on how BigCommerce processes personal data and manages cookies, please see their Privacy Policy: https://www.bigcommerce.com/privacy/

Personal Information You Provide to Us

We receive Personal Information that you voluntarily provide when interacting with our Website or placing orders. This typically includes:

  • Contact details, such as your name, email address, phone number, shipping and billing addresses, and city;

  • Personal details and purchase history;

  • Your preferences, such as wish lists, marketing communication settings, and order history;

  • Payment information, which is processed through third-party payment providers.

Note: We do not always have access to your full payment data. Access depends on the payment method you use and the data-sharing permissions of the specific payment provider.

We use this information solely for the purposes described in this Privacy Policy and aim to follow a data minimization approach by limiting our access to your payment information as much as possible.

Information Received from Third Parties

We may receive Personal Information from third parties in various ways.

For marketing and business purposes, third-party organizations may share Personal Information with us. In such cases, we require confirmation that:

  • The data was collected in full compliance with applicable data protection laws, and

  • The third party has a lawful basis to share the information for use in our marketing initiatives.

Additionally, we may collect Personal Information from publicly available sources. Any information obtained from publicly available sources is used only for lawful purposes, and we do not combine it with other data to identify individuals unless required by applicable law.

Your Rights as a Data Subject

Depending on your country of residence, applicable data protection laws may grant you certain rights regarding your personal information. As we do not store personal data on our own servers, most personal information you provide is processed and stored by third-party service providers, such as BigCommerce, payment processors, and analytics providers.

These rights may include, but are not limited to, the following:

  • Right to Correction - You may request the correction of inaccurate or incomplete personal data that we or our service providers hold about you.

  • Right to Deletion - You may request the deletion of your personal data, except where its retention is required by law. We will coordinate with our service providers to process such requests.

  • Right to Data Portability - You may request a copy of your personal data in a structured, machine-readable format for transfer to another service provider (if technically possible). This will be fulfilled in cooperation with our service providers.

  • Right to Opt Out of Targeted Advertising - You have the right to restrict the use of your personal data for personalized or targeted advertising purposes.

We fully respect your privacy rights and guarantee that exercising these rights will not result in any form of discrimination by our company. Requests related to your personal data will be handled in collaboration with the relevant service providers to ensure compliance with applicable laws.

How We Use the Information We Collect

We use your Personal Information for the following purposes:

  • To process and fulfill your order, and send confirmation notifications;

  • To keep you informed about the status of your order;

  • To contact you regarding products, promotions, and topics that may be of interest to you;

  • To personalize content and your user experience according to your preferences;

  • To provide updates about our products and services;

  • To manage your account efficiently;

  • To promote our products through advertising;

  • To detect and prevent security threats, protect against unlawful activities, and enforce legal actions when necessary;

  • Where you have explicitly provided your consent to use the information;

  • Where the processing is necessary to fulfill a contract with you;

  • Where the use of information is based on our legitimate interests (or those of a third party), provided it does not override your fundamental rights and freedoms;

  • Where required to comply with legal or regulatory obligations.

To assist in managing your account through the BigCommerce platform, which stores and processes your account information on its own servers; we do not host or store this information on our own infrastructure.

Categories of Third Parties With Whom We May Share Your Personal Information

We value your trust and are committed to maintaining transparency about when, why, and with whom your Personal Information may be shared.
We do not disclose your data to third parties, except as outlined in this Privacy Policy.

We may share Personal Information with external organizations and trusted partners who assist us in providing services, maintaining our website, executing marketing strategies, and supporting business operations. Specifically, we may work with third parties for the following purposes:

  • Managing customer databases

  • Website hosting and technical support

  • Sending marketing and informational communications

  • Processing payments

  • Promoting our products and services

  • Conducting direct marketing and gathering analytics

  • Information storage and archiving

  • Performing research and analysis

  • Detecting and preventing fraud

  • Order fulfillment and shipping logistics

  • Providing other services essential for website functionality and business growth

Additionally, we may disclose your Personal Information to third parties when required by law, in response to legal or regulatory requests (e.g., from law enforcement or courts), or when necessary to:

  • Prevent misuse of the Website

  • Mitigate legal risks

  • Protect our legitimate business interests

  • Ensure the safety of our users and the broader public

How to Exercise Your Rights

If you are a resident of a country where data protection laws grant you the above rights, you may contact us to exercise them. You can reach us at email or submit a request using the online form available at the same address.

If you wish to opt out of the use of your personal information for targeted advertising or remarketing, please contact us via the same methods. We are committed to responding to all privacy-related requests promptly and respectfully.

Anonymized, De-Identified, and Aggregated Data

We may generate and use anonymized, de-identified, or aggregated data for a variety of purposes. This type of information does not identify you personally and cannot reasonably be used to do so.

Such data is processed and used strictly in its anonymized form, without any attempt to re-identify individuals, unless explicitly required by law.

Anonymous and aggregated data may be used to:

  • Support and improve website functionality

  • Analyze usage trends

  • Obtain demographic insights

  • Ensure compliance with regulatory obligations

We may use and share this type of information without providing notice to you or obtaining your consent, and we place no restrictions on its use.

We work with service providers and third-party partners to promote our products and services online and to collect analytics data. These partners may use cookies, pixels, web beacons, and similar tracking technologies to gather information about how you interact with our website.

For visitors located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar privacy laws, non-essential cookies will only be placed after you have actively provided your consent. You can withdraw or change your consent preferences at any time via the cookie settings available on our website.

The data collected - which may include Personal Information - helps us and our partners:

  • Analyze user behavior

  • Evaluate content popularity

  • Deliver personalized advertising and tailored content on our website and third-party platforms

  • Access aggregated analytics and behavioral insights

We use Google Analytics and/or other analytics providers to collect information about how you use the site and to generate performance reports. This may include data such as:

  • Your IP address

  • Your interactions with our website

This information may be transferred to and stored on servers located in the United States or other jurisdictions where these providers operate.

These analytics providers use the collected data to help us understand how visitors engage with our site and to optimize the user experience. If you do not want your activity to be tracked by Google Analytics, you may install the Google Analytics Opt-out Browser Add-on, which prevents data transmission to the analytics system. For more information, you can review Google’s Privacy Policy at: https://policies.google.com/privacy?hl=en

Third-Party Websites

Our Website may contain links to third-party websites, or it may be accessible via links from other sites. The presence of such links does not imply endorsement or approval of those websites or their services.

We cannot guarantee the accuracy, security, or relevance of information published on external websites, nor are we responsible for their content, actions, or business practices.

These third-party websites operate independently and are not under our control. Their privacy policies, data collection methods, and data processing practices may differ significantly from ours.

If you choose to submit Personal Information on any external site, you do so in accordance with that site's privacy policy, not ours.

If you access our Website through a third-party platform, application, or integrated service, your activity on those external services is governed by their respective privacy policies.

We do not control how such third-party platforms collect, store, or use your data. Therefore, we strongly encourage you to review their privacy terms before submitting any personal information.

Photo Upload and Storage Policy

By uploading photos through our services (including, but not limited to, photos of yourself, your loved ones, dietary supplements, creams, sugar globules, or water), you acknowledge and agree to the following:

  • Purpose of Collection:
    The photos you provide are used solely for the purposes of Remote Encoding, Resonant Healing, and other related services that you request.

  • Storage Duration:
    Your uploaded photos may be stored for as long as necessary to provide the requested services, unless a shorter retention period is required by law or until you withdraw your consent.

  • Consent and Revocation:
    By uploading these photos, you grant us permission to store and process them in accordance with this Privacy Policy. You may withdraw your consent at any time by contacting us, and upon such withdrawal, we will delete your photos within a reasonable timeframe.

  • Confidentiality:
    All uploaded photos are treated as confidential and will not be shared with third parties except as required by law or with your explicit consent.

We are not responsible for any unauthorized access, alteration, or use of uploaded photos that occurs due to actions or omissions of third-party service providers or factors beyond our reasonable control.

Disclosure of Information for Legal Purposes

By using our services, you consent to the disclosure of your Personal Information when required as part of legal or administrative proceedings, or in response to requests from law enforcement agencies or government authorities, in accordance with applicable laws and regulations.

Additionally, you authorize us to share your Personal Information when we determine that such disclosure is necessary or appropriate as part of an investigation into suspected unlawful or unethical activities related to the use of the Website.

This may include, but is not limited to:

  • Fraud

  • Misrepresentation

  • Intellectual property infringement

  • Any other conduct that could result in legal liability for our company

Children

Use of our Website by individuals under the age of 18 is not permitted. We do not knowingly collect, use, or disclose Personal Information from minors.

If we become aware during the data collection process that a user is under 18 years of age, we will not use or retain their information without the verifiable consent of a parent or legal guardian.

In the event we inadvertently receive Personal Information from a person under the age of 18, we will take reasonable steps to delete that information from our systems.

Opt-Out and Data Deletion

You may unsubscribe from our marketing communications and request the deletion of your Personal Information at any time by sending an email.

Confidential Information

We do not recommend sending us confidential or commercially sensitive information via email or other methods. Any materials, suggestions, ideas, or comments you send to us will be treated as non-confidential.

By submitting such information, you grant us the unrestricted right to use, adapt, reproduce, transfer, publish, and distribute it for any purpose - without any obligation to compensate or remunerate you.

Your name will not be associated with the published information unless required by law or with your explicit consent.

Data Retention Period

We do not store personal data on our own servers. All personal information you provide is processed and stored by third-party service providers such as BigCommerce (e-commerce platform), payment processors, and analytics providers.

Retention periods for your personal data are determined and managed by these service providers in accordance with their own privacy policies and applicable laws. We do not have direct technical control over the deletion or retention of such data.

For example:

  • BigCommerce retains order and account-related information for as long as your account remains active or as required by applicable law.

  • Payment providers store transaction data according to financial and anti-fraud regulations.

  • Analytics providers (e.g., Google Analytics) store usage data for the periods specified in their own policies.

You may request deletion or access to your data at any time by contacting us, and we will coordinate with the relevant service providers to process your request.

Transfer of Rights

We reserve the right to transfer this Privacy Policy, along with any associated rights and obligations, to any future organization or successor without restriction.

We may, at our sole discretion, make changes to the content of this Privacy Policy page at any time, without the need to obtain consent from users or third parties.

We also reserve the right to modify the terms of use, including the content of all pages, without prior notice or consent.

Furthermore, we may, at our discretion, modify, supplement, or remove content from the current website, either in part or entirely, at any time.

Additionally, we have the right to transfer, sell, gift, or lease this domain and its associated rights, without any obligation to obtain consent from any party.

Review, Copying, and Distribution of Materials

The information provided on wsoeh.com is intended strictly for individual, personal reference.

wsoeh.com does not authorize the copying, recording, screenshotting, or redistribution of any content by any means or through any channel.

All forms of content distribution from wsoeh.com are strictly prohibited unless explicitly approved in writing by an authorized representative. To request permission, individuals must contact us.
Only after receiving formal written approval may an individual use or share any information in coordination with a representative of wsoeh.com.

Complaint and Supervisory Authorities
If you believe that your privacy rights have been violated, you have the right to lodge a complaint with the appropriate supervisory authority.

  • For residents of the European Economic Area (EEA) - You may contact your national Data Protection Authority (a list is available at: https://edpb.europa.eu/about-edpb/about-edpb/members_en).

  • For residents of the United Kingdom - You may contact the Information Commissioner’s Office (ICO) at: https://ico.org.uk/make-a-complaint/.

  • For residents of California - You may contact the California Attorney General’s Office via: https://oag.ca.gov/privacy/complaint.

As we do not store personal data on our own servers and most processing is handled by third-party service providers (such as BigCommerce, payment processors, and analytics providers), any complaints regarding the handling of your personal information will be coordinated with the relevant service provider.

Automated Decision-Making and Profiling

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects for you. If this changes in the future, we will update this Privacy Policy and provide you with the necessary information and safeguards.

This Privacy Policy is provided for informational purposes only and does not create, establish, or constitute any contractual or legal rights beyond those required by applicable law. We make no representations or warranties other than those expressly required by law.

By continuing to use our Website, you acknowledge and agree that this Privacy Policy does not constitute a binding agreement, and that your sole legal rights are those provided under applicable law.

If you have any questions regarding privacy, security, updating your Personal Information, placing an order, or any other inquiry, please feel free to contact us here: https://wsoeh.com/contact-us/.

We are committed to responding to all requests promptly and respectfully.

Last updated: September 27, 2025

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