Shipping & Return Policy
Thank you for choosing WSOEH! We value your trust and are committed to delivering your order efficiently and securely.
Order Processing & Shipping Details
We accept credit cards, PayPal, Pay Later 4 interest-free payments, Venmo, Apple Pay, and Google Pay.
All orders are processed within 1 to 3 business days (excluding weekends and public holidays). Once your order is processed and shipped, you will receive an email with tracking information based on the shipping service you selected at checkout. We do not ship or handle orders on weekends or official holidays.
All orders up to $1000 are shipped via USPS from our warehouse in the United States. Estimated delivery time:
North America: 7-14 days.
Europe: 10-20 days.
Asia/Pacific: 10-25 days.
Africa: 15-30 days.
South America: 10-25 days.
Only for USA: 1-8 days via UPS ground.
For international orders over $1000, we ship via USPS Priority Mail, FedEx or UPS (all using expedited shipping), depending on the region.
Flat rate shipping price: $16 for the US, $30 for the rest of the world. Maximum weight: 321 grams (≈ 11.32 ounces) per shipment. If your order exceeds this weight, please split it into multiple shipments to ensure smooth delivery.
Shipping Geography
WSOEH ships physical goods, including products such as sugar globules & matrix cards, to most countries around the world - with the exception of those under international sanctions.
To find out if shipping is available to a specific country, the user needs to:
1. Proceed to the checkout page;
2. Enter a valid shipping address;
3. If you have a payment to pay any of the payment methods, that means delivery to the selected country is possible.
TAX ON ALL DIGITAL GOODS AND SERVICES IS INCLUDED IN THE COST OF THE GOODS.
Please note:
• Customers from all over the world are responsible for paying any VAT, customs duties, or import taxes related to the delivery of sugar granules, matrix cards or other physical products. These additional charges are not included in the product price or shipping fees and must be paid upon arrival in the destination country. Your local customs office or the courier service handling your delivery will contact you regarding payment. In some countries, such as the United States, tax is automatically added when you pay for an item.
Based on this, in some cases, it may be more convenient to order a Remote Encoding or Resonant Healing service instead, or to have the order shipped to a local virtual address in the U.S. or to friends.
• Some countries or regions may be temporarily unavailable for shipping due to logistics issues, carrier restrictions, or legal regulations;
To check if your country is currently subject to sanctions, please visit the official OFAC website.
• WSOEH reserves the right to cancel an order if delivery to the specified address is not possible at the time of checkout.
• WSOEH reserves the right to cancel any order for any reason and provide a full refund to the purchaser.
IF YOU ARE LOCATED IN A REGION WHERE DELIVERY IS NOT POSSIBLE OR WHERE THE LOCAL TAX REGULATIONS ARE EXCEPTIONALLY COMPLEX, WE RESERVE THE RIGHT TO CANCEL YOUR ORDER AND ISSUE A FULL REFUND
Third-Party Sending Services and Partners
Customers can pay for physical goods on the site, and receive delivery from a trusted company, partner or individual with whom we have an agreement. The customer's goods will be safely shipped and well packaged. The tracking number will be sent by e-mail or in the personal account of the site after it is shipped.
Return & Refund Policy
Please note that all products available on wsoeh.com are non-returnable and non-refundable. Exceptions may apply for Wholesalers. For complete information regarding our return policy, shipping terms, and other key conditions, please refer to our Terms of Service page (https://wsoeh.com/terms-of-service/).
Your Agreement Matters
Your order serves as a confirmation that you’ve read and accepted our Shipping and Return Policies and Terms of Service. If you have any questions, please Contact Us at contact page.